SHIPPING POLICY

Last updated: May 18, 2026

Thank you for shopping with Valtier.

We are committed to providing a smooth and reliable delivery experience for all customers across the United Kingdom and internationally. Please review the information below regarding our shipping process, delivery times, and important shipping terms.

Order Processing

All orders are processed within 1–3 business days after payment confirmation.

Orders are not processed, shipped, or delivered on weekends or public holidays. During periods of high demand, processing times may be slightly extended.

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Shipping Times

United Kingdom

Estimated delivery time: 5–10 business days.

Europe

Estimated delivery time: 7–14 business days.

International Shipping

Estimated delivery time: 7–20 business days depending on the destination country and local customs processing.

Please note that delivery times are estimates only and are not guaranteed.

Shipping Costs

Shipping costs are calculated at checkout based on the destination and selected shipping method.

From time to time, Valtier may offer free shipping promotions on selected orders or regions.

Customs, Duties and Taxes

International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.

These charges are the responsibility of the customer and are not included in the product or shipping price unless otherwise stated.

Valtier is not responsible for delays caused by customs clearance procedures.

Tracking Information

Once your order has been dispatched, tracking information will be sent to the email address provided during checkout.

Please allow up to 48 hours for tracking updates to appear.

Incorrect Shipping Information

Customers are responsible for ensuring that all shipping information provided at checkout is accurate and complete.

Valtier is not responsible for orders shipped to incorrectly entered addresses. If you notice an error in your shipping details, please contact us as soon as possible at contact@valtiershop.com.

Lost, Stolen or Delayed Packages

Valtier is not responsible for packages lost, stolen, or delayed after they have been transferred to the shipping carrier.

If your package is significantly delayed, please contact the carrier first using your tracking number. If additional assistance is needed, you may contact us at contact@valtiershop.com.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery with photos of the packaging and product so we can review the issue and assist you appropriately.

Order Changes and Cancellations

Once an order has been processed or shipped, we may not be able to modify or cancel it.

Please contact us immediately if you need assistance regarding your order.

Contact

For any shipping-related questions, please contact:

Valtier
Email: contact@valtiershop.com